Social media funnels record-breaking traffic to retailers: study

Facebook, Twitter, Pinterest and Tumblr sent unprecedented numbers of target shoppers (“qualified traffic”) to retail websites in the fourth quarter of 2013, according to Adobe’s latest Social Media Intelligence Report. What’s more, the revenue per visit (RPV) gained from those clicks reached all-time highs across social channels. Adobe’s number-crunching looked at aggregated and anonymous data […]

Facebook, Twitter, Pinterest and Tumblr sent unprecedented numbers of target shoppers (“qualified traffic”) to retail websites in the fourth quarter of 2013, according to Adobe’s latest Social Media Intelligence Report. What’s more, the revenue per visit (RPV) gained from those clicks reached all-time highs across social channels.

Adobe’s number-crunching looked at aggregated and anonymous data from retail, media, entertainment and travel sites between Q4 2012 and Q4 2013, including 500 million referred visits from social platforms.

See what the study had to say about the biggest social media services:

FACEBOOK

• Shoppers aren’t yet bored of brand posts on Facebook:. Social engagement with such content rose 180% year over year. What fared best? Posts with images had a 650% higher engagement rate than plain old text. In fact, interest dropped for brand posts based on text, links or video.

• Facebook is still the reigning champ for referring traffic, and its ads are performing better, too. The ad click-through rate was up 365% year over year, while ad click volume went up 125% in the same timeframe.

TWITTER

• Among the four social media platforms studied, Twitter continues to grow fastest in its share of social referred visits to retail sites—up 125% year over year. Retailers can make the most of this growth by trying promoted tweets, images and video, the report advises.

PINTEREST

• The photo-centric newcomer is one to watch. Next to Twitter, it’s growing second fastest in its share of social referred visits to retailers—up 89% year over year. And Adobe predicts it will exceed Facebook’s revenue per visit in the U.S. in 2014.

TUMBLR

• Boosted by holiday shopping sprees, all social networks referred a record amount of revenue to retailers. But Tumblr’s revenue per visit saw the most impressive increase – 340% year over year.

View the complete Q4 2013 Social Media Intelligence Report (PDF) here.

Brands Articles

A new design for Umbra’s flagship store

Canada's design champion seeks stronger community ties

Hall of Legends 2015: Chris Armstrong

The birth of the big comfy chair, and building TD Canada Trust

4 values at the heart of good customer experience design

Schulich's Charlene Precious Tcheong explains the emotion-over-logic marketing approach

Uniqlo to open first two Canadian locations in Toronto

Japanese fashion retailer expands global operations into Canada

Sears Canada hands top management job to acting CEO

Ronald Boire gets official go-ahead to continue department store's rehab

How Target’s departure is impacting the ad community

Reports of staff layoffs begin to surface amid millions of dollars in unpaid bills

Deadmau5 mixes things up in Tim Hortons’ test kitchen

The Canadian DJ continues his social and sugary love affair with the coffee chain

McDonald’s prepares for a comeback after Q4 sales dip

Fast food giant evolving to a more "customer-led" organization