CRTC to meet with telecom/cable industry over paper bill fees

Fact-finding study finds “wide variance” on how such fees are approached

The CRTC plans to host a meeting with telecom and cable companies to discuss the practice of charging additional fees to customers wishing to receive paper bills, saying it wants them to come up with a “clear and predictable approach” that addresses consumer issues related to such fees.

The federal regulator said Thursday that it is “concerned” that the approach taken by the telecom and cable industries in the transition from paper to e-bills may not have taken into account the “specific circumstances” of some customers.

The federal regulator said that a fact-finding exercise on the practice of charging for paper bills found a “wide variance” on how Canadian telecom and cable companies approach these fees.

As of November 2013, 36 companies indicated that they did not charge for paper bills, while 27 companies said they charge monthly fees ranging from 99 cents to $5.95.

While certain companies do provide exemptions, such as for customers who have no internet connection, the fact-finding mission found “no consistent practice” across the industry.

Media Articles

Sid Lee’s JF Bouchard gives an insider’s guide to C2 Montréal

The ad agency exec talks balancing his day job with an annual event

Commercializing fintech innovation in Canada

Why financial services firms are disrupting their traditional business models

On The Move: New hires at National, Narrative, Cue

A weekly update of who's headed where in Canadian marketing and communications

Canadian networks ponder which new U.S. shows to acquire

The scoop on what's come out of the U.S. upfronts so far

CPAX reveals top 10 buyers and brands

Transparency bid reveals Canada's big programmatic spenders

Faulhaber celebrates 15 years by giving back to millennials

Anniversary content incorporates Instagram, Snapchat and YouTube

NKPR wins MEC and Links of London

Real wins will involve media relations, influencer marketing and store openings

TribalScale chooses Carlaw to promote IoT expertise

Fast-growing startup wants to draw attention to local innovation

EMC Corp. teams with Environics Communications

The cloud-based storage provider finalizes its pick after pitch process