Digital flyers have big upside but consumers still have paper habits

Sport Chek has enjoyed recent successes with its digital flyers, but many consumers still like to get their coupons the old-fashioned way

For two weeks last March, Sport Chek didn’t print a single paper advertising flyer. It was a test to see what would happen if it migrated all its advertising to Facebook.

Duncan Fulton, the head of marketing at FGL Sports, which operates Sport Chek, said they retailer ran the experiment after discovering that only an estimated 17% of their customers actually read their paper flyers.

“The flyer is a horribly inefficient marketing vehicle for Sport Chek,” he told reporters recently at the recent annual general meeting for parent company Canadian Tire Corp.

For those two weeks, the retailer saw its national sales spike 12%, year over year, while sales of featured items jumped 23% compared to the same period a year ago.

Its latest two-week test run ended Sunday and could lead the way for the company to divert about 25% of its advertising budget for paper flyers toward digital advertising. The retailer spends about $20 million a year on printing its flyers. Canadian Tire, in comparison, spends about $100 million annually on flyers, printing about 11 million copies weekly.

But not all retailers are convinced that consumers are ready to give up the ubiquitous paper flyers.

“There is a lot of costs with paper flyers and retailers would love for digital to replace it, if it could be just as effective,” said Philip Scrutton, of Toronto-based market research firm BrandSpark International.

“They don’t feel like they can do that just yet. Print flyers are still a big part of shoppers’ habits.”

He said consumers, particularly those who like to shop at discount grocery stores, like paper flyers because they can carry them around, circle deals and easily access them for price-matching at competing retailers.

In a study from November, BrandSpark found that 95% of 18,700 Canadian adults polled said they still check grocery store flyers at least once a month, either from the mail or in-store. About half of those polled reported checking print flyers before shopping and 39% said they looked at online flyers most weeks.

Wehuns Tan, the CEO and co-founder of Toronto online advertising company Wishabi, said many retailers are merely supplementing their paper advertising with digital flyers, but not eliminating the leaflets completely – a move he doesn’t expect for at least two to 10 years, if at all, despite the many advantages of digital over paper including eliminating printing and distribution costs and the ability to track sales through online clicks.

“We’re not just targeting a group of households or blanketing Canada with flyers, but we’re able to target consumers who might have an interest in the products,” said Tan, whose company includes many American clients as well as Hudson’s Bay Co., drugstore chain Rexall, and The Brick and Leon’s Furniture Canada.

Tan said the success of digital flyers will depend on their accessibility and ease of use. Last November, the company launched a mobile app called Flipp, which aggregates flyers. The app, which can be used on a tablet or smartphone, has 500,000 users a week who use it to search all flyers for deals and create shopping lists.

With Sport Chek, their Facebook ads showed up in the newsfeeds of all users, and usually highlighted a lifestyle instead of just one product. When the retailer wanted to sell hiking shoes, it had an ad that showed an athletic outdoorsy man hiking through the woods. When it wanted to sell a bicycle, it showed a trail rider tearing through a forest.

Even though digital may be the future for Sport Chek, Canadian Tire will likely stick with their tried-and-tested paper leaflets for some time, said Fulton.

“I don’t think the Canadian Tire flyer is going anywhere, anytime soon,” he said.

“But one day, it will be insane to remember the days that we put out 11 million pieces of paper to advertise offerings, given where digital is going today.”

Media Articles

The new reality of customer-centric marketing (Column)

Cundari CEO on creating content that provides value, engages brand advocates

What marketers can learn from… Marvel’s comeback

Great companies don't only make products, they build ecosystems

Tim Hortons to review use of in-store digital screens

Following Enbridge storm, chain determining if Tims TV makes sense for the brand

Checkout 51 acquired by News America Marketing

Canadian mobile coupon company to retain its name and Toronto headquarters

AOL experiments with more interactive video ads

Five new AOL On video formats emphasize engagement

On The Move: changes at Naked Creative, Manifest, Télé-Québec

A weekly recap of who's headed where in Canadian marketing and communications

BBDO taps Timothy Welsh to lead post-production operation

Agency expands Ricochet to meet rising demand for video content

Digital Ad Lab wants to be code school for programmatic

Raymond Reid's new venture offers hands-on training in digital ad ops