Loblaw to test ‘click-and-collect’ online grocery sales
February 21, 2014 | Canadian Grocer staff and Canadian Press | Comments
Loblaw is getting into online grocery sales this year, or at least plans to give it a try.
On Thursday company president Vicente Trius said that the retailer would run a test on “click-and-collect” grocery at three stores in the Greater Toronto Area.
Click-and-collect, which has been gaining popularity in the U.K. and France, allows customers to purchase groceries online and pick their order up, usually at a store.
Online “is part of our strategy, it’s part of our complementary strategy behind the omni channel and, yes, we’re bringing that to Canada,” Trius said during a conference call with analysts announcing the company’s latest quarterly results.
Click-and-collect is considered a more profitable way for grocers to sell food online in comparison to delivering door-to-door.
A McKinsey & Co analysis last year showed that the pickup model offered up to a 20% increase in margins over home delivery, though the average basket size tended to be smaller.
In France, one in five shoppers report having used click-and-collect services from grocery chains such as Carrefour, Casino and Leclerc.
Leclerc, which has some 325 pickup locations in France, reported a 68% hike in click-and-collect sales a year ago. It estimated that three-quarters of that growth was business taken from rival retailers.
Loblaw’s entry into online grocery in Toronto would put it in competition with Grocery Gateway, a home-delivery service owned by the Longo’s chain.
Other retailers are also ramping up their online initiatives in Canada. Last fall Amazon began selling dry groceries over the internet here and Walmart has signaled its intent to boost its online grocery business as well.
“We don’t consider our stores and our website to be two separate businesses or two separate customers,” Walmart Canada president and CEO, Shelley Broader, told Canadian Grocer, in an interview published in the February issue.
President’s Choice brand, PC Plus showing strength
Earlier Thursday, Loblaw reported better fourth-quarter financial results than analysts were expecting.
The company had $183 million or 65 cents per share of adjusted net earnings in the quarter, down 1.1% from a year earlier but 10 cents above the general estimate. Revenue was up 2.3% to $7.64 billion, also better than expected.
Same-store sales, an important measure in the retail industry, edged up 0.6% compared with a year earlier.
Trius said it was important to note that same-store sales, from locations open at least a year, benefited from the timing of the Thanksgiving holiday but were hurt by an ice storm in Eastern Canada and a strike in Alberta.
Among the fastest growing sources of revenue for Loblaw was its Presidents Choice financial services segment, which contributed $204 million in the quarter, up 15.9% from a year earlier.
Since launching its PC Plus loyalty program in November, the company said it has signed up more than four million users. About 37% of sales at stores where the loyalty program is available involve the scan of a PC Plus card, Trius said.
“Customers that are engaged with PC Plus continue to make more trips to our stores, shop a larger average basket and shop more categories,” Trius said.
“Customers appear to value the targeted promotions, and PC Plus customers shop with more frequency, purchase greater volumes and deliver higher margins,” observed Irene Nattel, an analyst with RBC Dominion Securities Inc. in a note.
Meanwhile, Loblaw’s newly spun off Choice Properties real estate trust contributed $165 million of revenue to the parent company in the fourth quarter.
The main retail segment, which operates under several grocery banners and Joe Fresh, had $7.41 billion of sales, up 1.8% or $130 million from $7.29 billion.
The grocery retailer’s net income–which isn’t as closely tracked by analysts–was $127 million or 45 cents per share, down 8.6% from $139 million a year earlier, primarily because of higher interest expenses and other financing charges.
Like other Canadian retailers, Loblaw is facing intense competition from its domestic and foreign rivals–including Sobeys, Metro, Walmart and the newcomer Target, which entered the market about a year ago.
Trius said Loblaw expects the environment will remain intense throughout 2014, with some easing in the second half of the year.
To stay competitive, it plans on continuing to expand its fresh food offering through assortment, merchandising and sourcing in efforts to drive customer traffic.
The fresh category–green, organic and mostly produce–generates higher margins than other food categories.
“Fresh is a competitive differentiator and is a key driver of traffic and basket,” Trius said, adding later that, “fresh is outpacing other areas of our food business helping to drive larger baskets throughout the year.”
But the grocer also warned that a high U.S. dollar this year may soon mean higher prices on items sourced south of the border, including produce and meat.
Meanwhile, Loblaw said it was bringing a new addition to its supermarkets: fresh juice bars. It said 100 of its supermarkets in Ontario, Atlantic Canada and Quebec would have these stations beginning in the spring. Several recently renovated stores already have juice bars.
Trius also said the company planned to expand a new home meal replacement offering that is currently available in 63 stores. By mid-year, Trius said the offer would be available in 200 additional stores.